Free Shipping
Joe's New Balance Outlet offers free shipping on orders of $50 or more (excludes Alaska and Hawaii).
Return Policy
Unconditional Satisfaction, Guaranteed: If for any reason you are not happy with the size, style or fit of your new shoes, Joe’s New Balance Outlet will give you a full refund. Please note that since they are an outlet store and dedicated to keeping their prices as low as possible, they are unable to provide free return shipping.Merchandise must be returned within 30 days of receipt.You must include your packing slip that arrived with your original purchase for processing.Please ship your return merchandise back to them via the shipping method of your choice.Once they receive your item, they will credit your original form of payment.Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.